I help companies take AI and service platforms from pilot to production — discovery, architecture, vendor decisions, hands-on delivery. I build what I recommend: production agentic workflows on Claude, n8n and MCP. And I hand it over working.
“Your super skill is that you can do coding and at the same time understand the business. There are few people that can do that the way you can.”
— CTO, Nordic technology company
Most AI consultants know technology. Most business consultants know processes. I combine both: 20+ years in customer service operations — from agent to architect — plus the hands-on skills to code, integrate and ship.
I've migrated platforms for global teams, redesigned SLA frameworks, integrated ERPs, and built production agentic workflows on Claude, n8n and MCP. Anthropic noticed those workflows and invited me into their early access program, where I help shape the tools I deploy for clients. That hands-on depth is what separates architecture that ships from advice that sits in a slide deck.
Anthropic hires this profile in-house and calls it Applied AI Architect — I do the same work as a service, on consulting days instead of payroll.
20+ years in customer service operations, from agent to architect
agentic workflows, evaluation frameworks, reference architectures
I code, configure, integrate — and hand over working systems
of live AI agents get rolled back — Sinch, 2026
74% of enterprises have already rolled back or shut down a live AI agent — not because AI doesn't work, but because it was deployed without the right architecture and governance (Sinch, The AI Production Paradox, 2026). Every engagement here delivers a tangible outcome — not a slide deck: an honest readiness assessment, a deployed agentic capability, or a fully redesigned service platform — taken from concept to production, and built to stay there.
Discovery across your operations and systems: what AI can solve now, and what needs preparation first. You get a target architecture, vendor assessments with a clear scoring matrix, and a prioritized roadmap with ROI — decisions your board can act on.
Production AI that executes work end-to-end, with governed access to your systems — not a chatbot bolted on. Built in three layers: a working prototype in days, automated workflows in weeks, industrialized cloud architecture in months. Each layer proves the next before you pay for it.
End-to-end delivery on customer service platforms — Salesforce Service Cloud, Zendesk, Intercom: queue structures, SLA frameworks, intelligent routing, ERP integration. Phased rollouts with zero downtime, your team trained, full handover. Fixed scope, then out.
Challenge
Legacy service platform expiring — 30+ agents in four regions operating in silos with no unified workflows.
Solution
Phased zero-downtime migration with regional rollouts, real-time ERP integration, and AI-powered voice routing by language and service tier.
Result
Unified platform live across all regions — delivered at under 40% of consulting firm benchmark cost.
of benchmark cost
Challenge
Agents buried in repetitive order inquiries, returns, and product questions — no bandwidth for complex cases.
Solution
AI agent with multimodal damage detection (photo → auto-assessment → return label), smart product upsell, and full order lifecycle handling.
Result
30% of repetitive inquiries fully automated, with measurable revenue uplift from AI-driven product recommendations.
inquiries automated
Challenge
Global customer base across dozens of languages, but a finite multilingual agent pool with no intelligent assignment.
Solution
Three-tier AI language routing — native speakers first, then bilingual agents, then real-time AI translation — optimizing every agent's capacity automatically.
Result
Full global language coverage without proportional hiring, with significantly improved native-language resolution rates.
additional hires for full global language coverage
A focused conversation about your current setup, pain points, and goals. No pitch — an honest assessment of where AI creates real value, and where it doesn't yet.
AI Readiness & Architecture Audit: opportunities mapped, quick wins identified, vendor options scored, and a prioritized roadmap with clear ROI.
Prototype in days, automation in weeks — agentic workflows, platform delivery, integrations. Phased rollouts, zero downtime, your team operational before handover.
Ongoing senior ownership of your AI operations — the scope companies hire a fractional Chief AI Officer for: monitoring, tuning, vendor management and roadmap. Architect-level leadership as a budget line, not headcount.
Book a free 30-minute discovery call. We'll map your current setup, identify where AI creates the most value, and outline a clear path forward — no pitch, no commitment.
Bartosz Zymon — Founder & AI Solution Architect, NXTassist.ai
You'll talk to me directly — no sales team, no handoffs.